Index:

Thrill Jockey General Contact Info -back to top-

 
  • For press queries please contact jonathan [at] thrilljockey [dot] com
  • UK Press - ken [at] thrilljockey [dot] com
  • London office - anthea [at] thrilljockey [dot] com
  • Mail Order - orders [at] thrilljockey [dot] com
  • Sales department - sales [at] thrilljockey [dot] com
  • Licensing - bettina [at] thrilljockey [dot] com
  • Marketing & Blogs - jamie [at] thrilljockey [dot] com
  • Radio - radio [at] thrilljockey [dot] com

 



Digital Downloads -back to top-
    All of our digital downloads are 320kbps MP3s. We don't use any Digital Rights Management on our downloads. So you can easily put them on your iPod, burn them to a CD & listen to them in your car.



Payment Methods -back to top-
    We accept credit cards (Visa, MasterCard), PayPal, money order, or well concealed cash (at your own risk!). We also accept checks, although this payment method forces us to hold your order for at least 2 weeks to allow bank clearance. Sorry, no exceptions. All other payment methods, listed above, ship within 3 days after we receive them. If the cart on the web site is down, orders paid by credit card must be phoned in to our Mail Order Department at (312) 492-9634 or emailed to us at orders [at] thrilljockey [dot] com between the hours of 12pm and 6pm CST.

    Make checks, money orders, international money orders payable, in US funds only, to:

    Thrill Jockey Mail Order
    PO Box 08038
    Chicago, IL 60608
    USA

 

Return Policy -back to top-

    We accept returns ONLY on defective merchandise or if we screw up your order. All credits are payable in Thrill Jockey vouchers only. Be sure to get in touch before returning any items.  Contact orders [at] thrilljockey [dot] com regarding all mail order returns. You must have our permission to return any merchandise for credit.

     

Shipping Charges -back to top-

    Domestic (US) customers:
      You have three domestic shipping options: UPS Ground Shipping, USPS Priority Mail, and USPS Media Mail. Due to the constant increases in postage rates, we still are offering the Media Mail service at a low flat rate of $3.00, no matter the size of your order. We here at Thrill Jockey will continue to offer the premium shipping services that we have always offered, however realize that not all of you are as concerned with time sensitivity. For more information on these services, see below.

      Note: Thrill Jockey is not responsible for any lost/damaged parcels shipped via the USPS unless additional Insurance or Registered services are purchased and applied to the order in question.  UPS Ground service offers free insurance and tracking services.

      UPS Ground : This option takes about 1-5 days depending on the destination. Cost is a flat fee of $10.00 for orders of any size and automatically includes insurance and tracking services. Shipping only to regular business or residential addresses ­ excludes PO Boxes. Sorry. Also, please be sure that the shipping address you submit is completely correct; any address changes during transit will result in an additional $5.50 charge to your credit card.

      USPS Priority Mail : Provides swift delivery. Usually takes 2-3 days for delivery depending on destination. Insurance is optional, but we strongly suggest that you consider this service. Thrill Jockey will not be responsible for any lost parcels which have not applied insurance. No exceptions.

      USPS Media Mail: This service is available for a flat fee of $3.00 no matter the size of your order. Delivery times vary based on destination but usually you should allow 3-7 business days for delivery. Insurance is also offered for all parcels shipped via Media Mail. Please note that apparel items cannot be shipped via Media Mail.

    Airmail/International customers:

      We will ship via USPS First Class Mail International (previously called Airmail) only. Each International order will be charged according to actual parcel weight and costs, which are calculated during checkout on our website. You have the option of adding the Registered Mail service at an additional charge. Registry service provides security and limited indemnity protection for First Class Mail International

       

Privacy Policy -back to top-

    Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. By using the site, you are accepting the practices described in this privacy policy. Note: the privacy practices set forth in this privacy policy are for this web site only and are subject to change. We collect personally identifiable information, like names, postal addresses, email addresses, etc., only when voluntarily submitted by our visitors. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. As you browse, the site may use cookie and tracking technology for tracking the number of visitors to the site and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology. Aggregate cookie and tracking information may be shared with third parties, which enables us to present you with retargeting advertising on other sites based on your previous interaction with Thrilljockey.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of targeted advertising.

    If you have any questions, concerns, or comments about our privacy policy you may contact us using the Contact Us form.

     

Customer Service

    Thrill Jockey Mail Order
    PO BOX 08038
    Chicago, IL 60608
    USA

    (312) 492-9634

    orders [at] thrilljockey [dot] com

Thrill Jockey UK

    Thrill Jockey Records
    Studio 10
    Stour Space
    7 Roach Road
    Fish Island
    London
    E3 2PA
    United Kingdom

    +44 20 8985 6071

    anthea [at] thrilljockey [dot] com

 

Internships

Thrill Jockey is always accepting internship applications. Please email doug [at] thrilljockey [dot] com for more info.

Demos -back to top-

    Thrill Jockey is not accepting demos at this time.